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Terms of
Service.

360 Sports & Event Centre

Effective date: [DATE] Last updated: [DATE]

These Terms of Service ("Terms") govern your access to and use of the website, online booking tools, facilities, programs, and services (together, the "Services") of 360 Sports & Event Centre ("360," "we," "us," or "our"). Please read them carefully. By using our website, booking or using our facilities, or participating in our programs, you agree to these Terms. If you do not agree, please do not use the Services.

These Terms should be read together with our Privacy Policy, which explains how we handle your personal information.

1. Who may use the Services

You must be able to form a legally binding contract to book or pay for our Services. If you are under the age of majority in Ontario (18), you may use the Services only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your bookings, payments, and conduct. If you make a booking or register a participant on behalf of others (including minors or a group), you are responsible for ensuring each participant is aware of and complies with these Terms.

2. Bookings

  • How booking works. You can reserve fields, courts, rooms, or other spaces through our online booking tool or by contacting us. When you submit a booking, you select a location, space, date, time, and duration, and provide your contact details.
  • Confirmation. A booking is not guaranteed until it is confirmed by us. Some bookings are processed as a request and are only finalized once we confirm availability; where payment is involved, your card may be authorized (held) at the time of request and charged only when we confirm the booking. If we cannot confirm, the authorization is released.
  • Accuracy. You are responsible for providing accurate booking and contact information. We are not responsible for missed bookings or communications resulting from incorrect information you provide.
  • Availability. Space and availability shown online are provided in good faith but may change. We reserve the right to decline, cancel, or reschedule a booking (with a refund of amounts paid for any cancelled portion, where applicable) — see Section 4.

3. Payment, pricing, and taxes

  • Prices for bookings are shown at the time of booking and are in Canadian dollars (CAD) unless stated otherwise. Applicable taxes (including HST) are added as required.
  • Online payments are processed by our third-party payment processor, Square. By paying, you agree to provide current, complete, and accurate payment information and authorize us (through Square) to charge the applicable amount.
  • We may pre-authorize a hold on your payment method at the time of a booking request and capture payment upon confirmation, as described in Section 2.
  • We reserve the right to correct pricing errors and to change our prices at any time; changes do not affect bookings already confirmed.

4. Cancellations, changes, and refunds

[REVIEW AND SET THESE VALUES — the specifics below are placeholders reflecting a typical policy.]

  • Customer cancellations. To cancel or change a booking, contact us or use your booking confirmation as instructed.
  • Cancellations made [e.g., 48 hours] or more before the booking start time are eligible for a [full refund / account credit].
  • Cancellations made less than [e.g., 48 hours] before the start time are [non-refundable / eligible for a partial refund of X% / eligible for credit].
  • No-shows are [non-refundable].
  • Recurring / seasonal bookings and events may be subject to separate terms provided at the time of booking (including deposits and cancellation schedules).
  • Cancellations by 360. If we cancel a booking (for example, due to a facility issue, maintenance, or circumstances beyond our control), we will offer you a rescheduled time or a refund of amounts paid for the cancelled booking. Except as required by law, this is our sole responsibility to you for a cancellation.
  • Refund method and timing. Approved refunds are issued to the original payment method within [e.g., 5–10 business days]. Processing times may vary with your financial institution.

5. Facility rules and conduct

When using our facilities, you and your group agree to:

  • Follow all posted rules, signage, and the reasonable instructions of 360 staff;
  • Use the facilities, equipment, and spaces only for their intended purpose and in a safe manner;
  • Wear appropriate footwear and attire and use required safety equipment;
  • Not engage in dangerous, abusive, illegal, or disruptive behaviour, and not bring prohibited items onto the premises;
  • Supervise any minors in your care at all times;
  • Be responsible for any damage to the facility, equipment, or property caused by you or your group.

We may refuse entry, remove any person, or cancel a booking (without refund) for failure to follow these rules or for conduct we reasonably consider unsafe, abusive, or disruptive.

6. Assumption of risk and release (physical activity)

Sports and physical activities involve inherent risks, including the risk of physical injury. By using our facilities or participating in our programs, you acknowledge and voluntarily accept these risks on your own behalf and on behalf of any minors or participants for whom you are responsible. To the fullest extent permitted by law, you agree that participation is at your own risk and you release 360 from liability for injury, loss, or damage arising from the ordinary risks of the activity, except to the extent caused by our gross negligence or wilful misconduct or as otherwise required by law.

Note: For in-person activities, a separately signed waiver / assumption-of-risk agreement is generally more enforceable than online terms alone. We strongly recommend having a stand-alone participant waiver prepared and reviewed by a lawyer, and collecting it (including parent/guardian signatures for minors) before participation.

7. Limitation of liability

To the maximum extent permitted by applicable law:

  • The Services and facilities are made available on an "as is" and "as available" basis.
  • 360 and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or opportunity, arising from or relating to your use of the Services or facilities.
  • 360's total aggregate liability for any claim arising out of or relating to a booking or the Services will not exceed the total amount you paid to 360 for the specific booking giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for gross negligence or wilful misconduct, or certain consumer-protection rights).

8. Disclaimer of warranties

To the maximum extent permitted by law, 360 disclaims all warranties and conditions, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website or booking tools will be uninterrupted, secure, or error-free, or that availability information will always be accurate.

9. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless 360 and its owners, officers, employees, and agents from any claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of or relating to: (a) your use or misuse of the Services or facilities; (b) your breach of these Terms; (c) your violation of any law or the rights of any third party; or (d) injury, loss, or damage caused by you or any participant or guest for whom you are responsible.

10. Website use and intellectual property

The content on our website (including text, graphics, logos, and images) is owned by or licensed to 360 and is protected by applicable laws. You may use the website for your own personal, non-commercial purposes to learn about and book our Services. You may not copy, reproduce, or use our content or trademarks without our permission.

11. Third-party services and links

The Services rely on third-party providers (including Square for payments and Wix for our website) and may contain links to third-party websites. We are not responsible for the content, products, or practices of third parties. Your use of a third-party service is governed by that party's terms and privacy policy.

12. Force majeure

360 is not liable for any failure or delay in performing its obligations where the failure or delay results from events beyond our reasonable control, including acts of God, severe weather, natural disasters, pandemics or public-health measures, utility or facility failures, labour disruptions, government actions, or failures of third-party providers. In such cases, affected bookings may be rescheduled or refunded as described in Section 4.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and post the current version on our website. Your continued use of the Services after changes are posted means you accept the updated Terms.

14. Governing law and jurisdiction

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada. You agree that any dispute arising out of or relating to these Terms or the Services will be resolved by the courts of the Province of Ontario, and you consent to the jurisdiction of those courts.

15. General

  • If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect.
  • These Terms, together with the Privacy Policy and any terms provided at the time of a specific booking, form the entire agreement between you and 360 regarding the Services.
  • Our failure to enforce a provision is not a waiver of our right to do so later.

16. Contact us

Questions about these Terms can be directed to:

360 Sports & Event Centre Email: [CONTACT EMAIL — placeholder] [Optional: mailing address / phone]

This document is a draft provided for your use and is not legal advice. Because it concerns payments, cancellations, and liability/waiver of injury claims, we strongly recommend having it — and a separate signed participant waiver — reviewed by a qualified lawyer before you rely on it, as part of your planned legal review. The cancellation/refund values in Section 4 are placeholders you need to set to match your actual business policy.